Industry Agentic Enabler
We make Agentic AI work in your industry.
AI workers that take a case from arrival to resolution – inside the systems you already run.
Your order process runs across ERP, email, phone and spreadsheets – and your people carry every case from one system to the next. Ingenters builds AI workers that take a case from arrival to resolution, inside the systems you already run.
30 min with the founder · reply within 2 working days · no NDA needed
The work between the systems
Your systems store the order. Your people still run it.
A customer writes: “Can we move Thursday's delivery to Monday and add two pallets?”
- 01Find the order in the ERP09:14
- 02Check availability at the plant09:22
- 03Check whether a truck is free09:41
- 04Call dispatch10:26
- 05Recalculate the delivery date10:40
- 06Check whether the agreed price still holds11:03
- 07Reply to the customer11:20
- 08Update the ERP11:31
- 09Note it in the CRM11:37
Your team today: 2 h 23 min
With an Ingenter: 94 seconds
12–20min / case
400cases / week
Nine system interactions.
One customer answer.
Your ERP recorded all of it. None of it did the work.
This isn't a software gap. It's work that no system was ever given responsibility for.
Nine handoffs. We start with one.
Most agent projects fail at step two. We start with step one – and extend responsibility only against evidence.
AI workers
Meet an Ingenter.
Not a chatbot. Not a copilot. An agent that owns a case until it is resolved.
Illustrative – order change, 3 systems, 1 human approval
- 09:14:02EMAILR-01·Incoming customer email detected
- 09:14:03ERPR-04✓Customer and order identified
- 09:14:04ERPR-04✓ERP order data retrieved
- 09:14:06PLANTR-07✓Availability checked at plant
- 09:14:07TMSR-09!Delivery conflict detected
- 09:14:09–P-02→Alternative slot calculated
- 09:14:10ERPP-03→Pricing rule validated
- 09:14:12EMAILP-05→Customer response drafted
- 09:14:12HUMANA-01■Human approval required
- 09:15:21HUMANA-01✓Approved by dispatch
- 09:15:22EMAILW-02→Customer notified
- 09:15:24ERPW-04→ERP updated
- 09:15:26LOGW-09✓Case documented
This is what your auditors get – every line, exportable.
An Ingenter can
- 01Read unstructured requests – email, documents, voice
- 02Operate the systems your team already uses
- 03Apply your business rules and decision logic
- 04Ask a human when the rule runs out
- 05Execute the action, not just recommend it
- 06Document every step
An Ingenter will not
- 01Invent a rule you didn't give it
- 02Act outside its permissions
- 03Close a case it isn't confident about
- 04Hide what it did
- 05Move your process knowledge to a competitor
The four questions you're actually asking
- First stepA fixed-scope discovery of four to six weeks. Real numbers, documented. No commitment to build.
- Your peopleThe repetitive part goes. Judgment, exceptions and customers stay. We brief your works council with you.
- Your dataEuropean hosting. GDPR by design. No training on your data. Your process knowledge stays yours.
- Your timeOne process owner, about two hours of your team's time per week, read access to the systems involved.
First operating domain
From incoming order to successful delivery.
We start with one process family, because depth beats breadth. Order and logistics operations have the volume, the repeatability and the measurable cost that make an agent worth building – and the exceptions that make it hard.
- 01Order intake
- 02Order validation
- 03ERP entry
- 04Availability
- 05Order changes
- 06Scheduling
- 07Dispatch
- 08Transport coordination
- 09Exception handling
- 10Status requests
- 11Delivery communication
Staged, on purpose
We don't automate the whole process on day one.
We start with one or two clearly defined steps, prove they run reliably, and extend responsibility only after that. End-to-end orchestration is the target picture, earned case by case – not a promise for week one.
See how we choose a workflow →Controlled autonomy
Autonomy is earned. Not assumed.
Responsibility moves from people to agents gradually, and only against evidence.
01 · ShadowYou approve each step. Or it stays.
You decide when a level is reached.
We propose the step with measured reliability numbers per process step. You approve it – or you don't, and it stays where it is.
Built for operations
AI is only useful when you can trust it.
Control
- Human approval points you define
- Explicit permissions per system and action
- Complete audit trail of every decision, tool call and system action
- Manual takeover at any time
Data & compliance
- European hosting
- GDPR by design
- Model independence – we choose the model per task, and you can change it
- Agents identify themselves as AI, as required by Article 50 of the EU AI Act (in force since August 2026)
Your people
Your team doesn't disappear. Their work changes.
An Ingenter takes the repetitive part: the lookups, the system switching, the status emails, the chasing. What stays with your team is what you hired them for – exceptions, judgment, negotiation, customer relationships.
In practice, agents go in where teams are already short-staffed and the backlog is growing.
And we help you bring your works council in early. We provide the documentation your Betriebsrat needs – what the agent does, what it may access, what is logged, where humans stay in control. Introducing an AI worker is a co-determination matter in Austria (§ 96/96a ArbVG) and Germany (§ 87 BetrVG). We treat it as one from the first workshop, not after the objection.
Control isn't a feature. It's infrastructure.
How we handle trust, data and IP →Where could an agent take over work in your operations?
We work with a small number of industrial companies on high-volume operational workflows.
A first engagement is a fixed-scope discovery of four to six weeks: we sit in the process, quantify it, and hand you a documented business case with real numbers. Not an AI workshop. No commitment to build anything.
30 min with the founder · reply within 2 working days · no NDA needed